Refund policy

Returns & Refunds

We want every moment with MyHolyBody to feel right. If it doesn't, we'll make it right.

First Purchase Guarantee

Trying MyHolyBody for the first time? If you're not satisfied — for any reason — contact us within 14 days of receiving your order and we'll refund you in full. No questions asked.

This applies to one product per first-time customer. We stand behind what we make.

The 30-Day Promise

For all other issues, you have 30 days from the moment your order arrives to request a return. To be eligible, the product must be unopened, unused, and in its original packaging — with proof of purchase.

Start your return by reaching out to us at julius.tiemessen@myholybody.eu. We'll send you a return label and everything you need. Please don't send items back without reaching out first — we won't be able to accept them.

Something arrived damaged?

Inspect your order when it arrives. If anything is wrong — damaged, defective, or not what you ordered — contact us immediately. We'll take care of it.

What can't be returned

Opened or used products cannot be returned outside of the First Purchase Guarantee. The same applies to sale items and gift cards.

Exchanges

The simplest path: return the item once accepted, then place a new order for what you'd like instead.

EU Customers

If your order was shipped within the European Union, you have the right to cancel or return within 14 days , no reason needed. The product must remain unopened and in its original condition, with proof of purchase.

Your refund

Once we receive and inspect your return, we'll let you know the outcome. Approved refunds are processed to your original payment method within 10 business days. Bank processing may add a few days on top of that. If 15 business days have passed with no refund, reach out at julius.tiemessen@myholybody.eu.